I recently took delivery of a new iPad 2 and have been having lots of fun with it. So much fun, that somehow, I managed to scratch the screen. Nightmare! A google search for “how to fix a scratched iPad screen” or “scratched iPad screen” revealed some home made fixes, none of which I was prepared to try on such a new device. The google searches also revealed that scratches aren’t covered under warranty, so how did I fix my scratched iPad?
After much thought I decided that I had to speak to Apple to see if they had any suggestions. This involved a trip to the Apple Genius Bar (If you have never been to the Genius Bar before, it really is a treat). Apple does not call these guys geniuses for nothing, they are well trained in customer service and are very knowledgeable on Apple products.
I was met by a Genius who quickly identified the scratch and sympathised with me. I explained that I didn’t know what happened (I honestly don’t, I can only suspect that it occurred while I cleaned the screen) and that I always try to take care of my gadgets. After some consideration the genius offered to repair the iPad under warranty for free. This was a fantastic piece of customer service. There I was, a disgruntled Apple customer who honestly thought he had bought a lemon, but now, Apple have demonstrated quality customer service and have restored my faith in Apple products.
[As a side note, Apple would have charged me £199 (including VAT) to repair the screen.]
So there you have it, if you have a problem with any Apple product, make sure you speak to Apple or visit the Genius Bar as they will offer you advice and may even repair it for free!
After taking delivery of my replacement iPad 2 I decided that I needed the security of a screen protector. Call me paranoid, but after my first iPad 2 got scratched so easily, I just had to have an extra layer of protection, so I ordered one from Ebay. It was easily fitted and does not make the screen any less bright or usable, but it does make the iPad slightly less attractive to look at!